Publications:
Selected Aspects of the Measurement of Customer’s Satisfaction with Public Services

The article presents selected aspects of the understanding of quality by the employees who are included in the process of providing public librarian and information services.

Article: Print

$US10.00

Article: Electronic

$US5.00
Customer and Employee Views of Quality Attributes of Public Libraries

The paper presents results of qualitative research focusing on customer and employee views of the quality attributes of public libraries.

Article: Print

$US10.00

Article: Electronic

$US5.00