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Publications:
| Selected Aspects of the Measurement of Customer’s Satisfaction with Public Services | |||
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The article presents selected aspects of the understanding of quality by the employees who are included in the process of providing public librarian and information services. |
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Article: Print |
$US10.00 | ||
Article: Electronic |
$US5.00 | ||
| Customer and Employee Views of Quality Attributes of Public Libraries | |||
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The paper presents results of qualitative research focusing on customer and employee views of the quality attributes of public libraries. |
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Article: Print |
$US10.00 | ||
Article: Electronic |
$US5.00 | ||